Last updated: June 2026
This Privacy Policy explains how Opera One FZ-LLC (“Opera One”, “we”, “us”, or “our”) collects, uses, discloses, stores, and otherwise processes personal information when you visit, use, or make a purchase from operaonefzllc.shop (the “Site”), contact us, or otherwise interact with our services.
We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including, where applicable, the EU General Data Protection Regulation (“GDPR”).
For the purposes of applicable data protection law, the controller responsible for your personal information is:
Opera One FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
License No.: 5037370
Registration No.: 0000004083470
Email: support@operaonefzllc.shop
If you have questions regarding this Privacy Policy or the processing of your personal information, you may contact us using the details above.
Depending on how you interact with the Site, we may collect the following categories of personal information.
This may include:
When you make a purchase, we may collect information including:
Payments are processed by third-party payment service providers.
Depending on the payment method selected, these providers may process information such as your payment card details, billing information, transaction identifiers, authentication information, and fraud-prevention data.
We generally do not store full payment card numbers or security codes on our own servers where payment information is processed directly by our payment providers.
When you access the Site, certain information may be collected automatically, including:
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to operate the Site, remember preferences, understand Site usage, measure performance, prevent fraud, and, where legally permitted and subject to required consent, support advertising and marketing activities.
Please see our Cookie Policy for additional information.
If you contact customer support or otherwise communicate with us, we may collect and retain information contained in those communications, including your contact details, order information, and the content of your request.
We may collect personal information:
We may process personal information for purposes including:
We use your information to:
We process information to respond to questions, complaints, refund requests, delivery issues, disputes, and other customer service requests.
We may use information to maintain, troubleshoot, secure, analyse, and improve the Site, services, user experience, and business operations.
Information may be processed to detect, investigate, and prevent:
We may process information where necessary to comply with applicable laws, tax and accounting obligations, lawful governmental requests, court orders, regulatory obligations, or to establish, exercise, or defend legal claims.
Where permitted by applicable law, we may use your contact information to send you information about products, promotions, offers, or other marketing communications.
Where consent is required, we will send such communications only after obtaining the appropriate consent.
You may withdraw your marketing consent or unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us.
Where the GDPR applies, we process personal information only where we have an appropriate legal basis.
Depending on the processing activity, this may include:
Performance of a contract:
Processing necessary to process your order, receive payment, arrange fulfilment and delivery, provide customer service relating to your purchase, and process returns or refunds.
Legal obligations:
Processing necessary to comply with applicable tax, accounting, consumer protection, regulatory, anti-fraud, or other legal requirements.
Legitimate interests:
Processing necessary for legitimate business interests, such as securing our Site, preventing fraud, improving our services, managing disputes, and protecting our legal rights, provided those interests are not overridden by your fundamental rights and freedoms.
Consent:
Where required by law, we rely on your consent for activities such as certain marketing communications, advertising cookies, analytics technologies, or similar tracking technologies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before the withdrawal.
Opera One operates an international e-commerce business and may use a dropshipping and third-party fulfilment model.
Products purchased through the Site may be stored, packaged, fulfilled, and shipped by third-party suppliers or fulfilment partners, including providers located in China.
To fulfil your order, we may therefore need to provide certain personal information to these suppliers or fulfilment partners.
This may include information such as:
We seek to limit the information provided to fulfilment partners to information reasonably necessary for order fulfilment, logistics, delivery, customer service, or related operational purposes.
Our use of suppliers or fulfilment providers does not permit them to use your personal information for unrelated purposes where they process that information on our behalf.
Because orders may be shipped internationally from China, customer information may be provided to international and local logistics providers.
This may include:
Information shared may include your name, delivery address, telephone number, order information, shipment information, and other information required to transport and deliver your order.
An international shipment may involve multiple logistics providers before reaching its final destination.
We use third-party payment processors and financial service providers to process transactions securely.
These providers may process personal information necessary to:
Payment providers process information according to their own privacy notices and applicable data protection requirements.
We may share personal information with third-party providers that assist us in operating our business, including providers of:
We disclose information only where reasonably necessary for the relevant purpose and subject to applicable data protection requirements.
Subject to applicable law and your consent where required, we may use analytics and advertising technologies to understand how visitors interact with our Site and to measure or improve our advertising.
This may involve processing information concerning your:
Where required by applicable law, including applicable EU rules, non-essential cookies or similar technologies will be used only after obtaining the required consent.
You may be able to manage your preferences through the cookie consent tools made available on the Site.
For further information, please review our Cookie Policy.
Opera One FZ-LLC is established in the United Arab Emirates, while our customers may be located within the European Union, European Economic Area, United Kingdom, and other countries.
In addition, certain suppliers, fulfilment providers, technology providers, logistics companies, or other service providers may operate in China, the United Arab Emirates, the European Union, the United States, or other jurisdictions.
As a result, personal information may be transferred to, accessed from, or processed in countries outside your country of residence.
Where the GDPR or other applicable data protection legislation requires safeguards for an international transfer, we will use an applicable lawful transfer mechanism.
Depending on the circumstances, these safeguards may include:
The privacy and data protection laws of countries outside the EEA may differ from those applicable within the EEA.
Where required by applicable law, you may contact us for further information concerning safeguards applicable to international transfers of your personal information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Different categories of information may therefore be retained for different periods.
When personal information is no longer reasonably necessary, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of any account credentials associated with the Site.
Where the GDPR applies, you may have the right, subject to applicable conditions and exceptions, to:
These rights are not absolute and may be subject to exceptions under applicable law.
For example, we may need to retain certain transaction information despite a deletion request where retention is required for tax, accounting, fraud prevention, dispute resolution, or other legal purposes.
To submit a privacy request, contact:
Please clearly describe your request and provide sufficient information for us to identify the relevant data.
We may need to verify your identity before completing certain requests to protect personal information from unauthorised access or deletion.
We will respond within the timeframe required by applicable data protection law.
If you are located in the EU or EEA and believe that your personal information has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the competent data protection supervisory authority.
We encourage you to contact us first at support@operaonefzllc.shop so that we have an opportunity to address your concern directly, but doing so does not remove your right to contact a supervisory authority.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link contained in the relevant email or by contacting us.
Even after you unsubscribe from marketing communications, we may continue sending non-marketing communications where necessary, including:
The Site and our services are not intended to be directed specifically at children.
We do not knowingly seek to collect personal information from children in violation of applicable data protection laws.
If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and, where appropriate, delete the information.
We may disclose personal information where reasonably necessary to:
If Opera One undergoes a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law.
Any recipient of personal information will remain subject to applicable data protection requirements.
We or our payment and fraud-prevention providers may use automated systems to identify transactions presenting indicators of fraud, abuse, or security risks.
This may result in a transaction being flagged for additional verification or review.
Where applicable law provides specific rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, those rights remain unaffected.
The Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
We do not sell personal information for monetary consideration.
However, certain advertising or analytics activities may constitute “sharing”, “targeted advertising”, or similar activities under the laws of certain jurisdictions.
Where applicable law provides rights concerning such activities, we will provide the mechanisms required by that law.
We may update this Privacy Policy periodically to reflect changes in:
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice of material changes.
For questions, requests, or concerns relating to this Privacy Policy or the processing of your personal information, contact:
Opera One FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
License No.: 5037370
Registration No.: 0000004083470
Email: support@operaonefzllc.shop