What is the difference between Automotive and Marketplace?
Opera One has two stores under one roof. Automotive offers car parts, accessories and garage tools; Marketplace offers fashion, electronics, home, sport and pet products. Both are sold by Opera One FZ-LLC and share the same cart and checkout. Marketplace products are delivered within the European Union only and are fulfilled through our contracted fulfilment partner.
Can I order Marketplace products outside the European Union?
No. Marketplace products are currently available for delivery to EU addresses only. If your cart contains a Marketplace item and your delivery address is outside the EU, no shipping option will be shown at checkout. Automotive products remain available for the destinations listed in our Shipping Policy.
How do I choose the right size or variant in the Marketplace?
Each Marketplace product page lists the available sizes, colours and options. Select your variant before adding to cart; if you are unsure about sizing, contact us before ordering and we will help you choose.
How do I know a part will fit my car?
Use the “Shop by Vehicle” tool on our Automotive page to filter parts by brand, model, year, and engine type. Each product page also lists compatible makes and models under “Fits”. If you’re unsure, contact us with your vehicle details before ordering.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@operaonefzllc.shop. We can usually amend or cancel an order before it has been dispatched; once shipped, our standard Refund Policy applies.
Do you sell genuine OEM parts?
We offer a mix of genuine OEM and OEM-grade aftermarket components, clearly noted on each product listing, so you can choose based on your budget and preference.
Which countries do you ship to?
We ship to all 27 European Union countries and throughout the United Arab Emirates and wider GCC, with express couriers and real-time tracking. See our Shipping Policy for full details.
How long does delivery take?
In-stock items are dispatched within 48 hours. Transit time depends on your location; most EU and GCC destinations receive express delivery within a few business days of dispatch.
Will I have to pay customs or import duties?
For EU and GCC orders, customs handling is included in our process; however, in some cases local duties or taxes may apply depending on your country’s regulations. See our Shipping Policy for details.
What is your return policy?
Full details are available in our Refund Policy, including eligibility windows and how to start a return.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos of the item, and we’ll arrange a replacement or refund at no extra cost to you.
Is checkout secure?
Yes. All payments are processed through PCI-DSS compliant, end-to-end encrypted payment gateways. We never store your full card details.
Reach out any time via our Contact page — our team responds seven days a week.