Last updated: June 2026
These Terms & Conditions (“Terms”) govern your use of operaonefzllc.shop (the “Site”) and any purchase you make from Opera One FZ-LLC (“Opera One”, “we”, “us”, or “our”).
By accessing the Site, placing an order, or purchasing a product from us, you agree to be bound by these Terms.
Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer rights available to you under applicable law, including mandatory consumer protection laws applicable within the European Union (“EU”) and European Economic Area (“EEA”).
The Site is operated by:
Opera One FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
License No.: 5037370
Registration No.: 0000004083470
Email: support@operaonefzllc.shop
Opera One FZ-LLC operates an international e-commerce business and may use third-party suppliers, fulfilment partners, logistics providers, warehouses, and carriers to fulfil customer orders.
Opera One operates using an international fulfilment model, including dropshipping.
Products purchased through our Site may be stored, processed, packaged, fulfilled, and/or shipped directly by independent third-party suppliers or fulfilment partners located in China.
As a result, your order may be dispatched directly from China to your delivery address rather than from the United Arab Emirates or a European warehouse.
By placing an order, you acknowledge that your order may be fulfilled and shipped internationally from China and may pass through multiple international logistics facilities, customs authorities, local postal operators, or third-party carriers before reaching its final destination.
We remain your contractual seller notwithstanding our use of third-party suppliers or logistics providers.
We make reasonable efforts to ensure that product descriptions, specifications, compatibility information, photographs, images, dimensions, and prices displayed on the Site are accurate.
However, minor variations may occur, including variations in colour, packaging, appearance, dimensions, or other non-material characteristics resulting from manufacturing processes, screen settings, supplier updates, or product improvements.
If a product is listed with an incorrect price, description, availability, or compatibility information because of an obvious typographical, technical, or system error, we reserve the right, where permitted by applicable law, to correct the error or cancel the affected order and refund any amount paid.
Nothing in this section affects your mandatory rights where goods supplied are defective, damaged, materially different from their description, or otherwise not in conformity with the contract.
Where applicable, vehicle compatibility information — including make, model, year, engine, trim, or other fitment information — is provided as a general guide.
Customers should verify compatibility with their specific vehicle before ordering, including any model-year, trim, engine, regional, or VIN-specific variations.
If you are uncertain whether a product is compatible with your vehicle, please contact us before ordering.
Nothing in this section excludes any rights available to consumers where incorrect compatibility or fitment information was provided by us and formed part of the contract.
All orders are subject to acceptance and product availability.
After placing an order, you may receive an electronic order confirmation. This confirms that we have received your order but does not prevent us from contacting you if there is a legitimate issue with payment, product availability, suspected fraud, or an obvious pricing or technical error.
We reserve the right, where permitted by applicable law, to refuse or cancel an order in cases including:
If we cancel an order after payment has been successfully collected, the amount paid for the cancelled order will be refunded.
Payments are processed through third-party payment service providers.
Available payment methods will be displayed during checkout and may vary depending on your country, currency, device, or payment provider.
Payment information may be processed directly by the relevant payment service provider in accordance with its security and privacy standards.
We do not guarantee that every payment method will be available in every country.
Unless otherwise expressly stated on the relevant product or checkout page, orders may be fulfilled and dispatched directly from suppliers or fulfilment centres located in China.
The final delivery may be performed by different international and local carriers.
For example, an order may initially be transported by an international logistics provider and subsequently transferred to a national postal service or local courier for final delivery.
Because several independent parties may participate in international transportation, tracking information may occasionally take time to update or may temporarily remain unchanged while the parcel is being transferred between logistics networks.
Our standard estimated delivery time is generally approximately 6 business days.
This timeframe is an estimate only and is not a guaranteed delivery date, unless we expressly confirm a guaranteed delivery date in writing.
Because products may be shipped internationally from China and handled by third-party suppliers, fulfilment centres, customs authorities, international carriers, and local delivery companies, delivery may take longer.
Depending on the destination and circumstances, delivery may require up to approximately 15 business days.
In exceptional circumstances, delivery may take longer than 15 business days.
Potential causes of delays include, but are not limited to:
A delay beyond the estimated delivery timeframe does not automatically mean that an order has been lost.
Customers experiencing a delay should contact support@operaonefzllc.shop so that we can investigate the shipment.
Nothing in this section limits any mandatory rights relating to delivery deadlines under applicable consumer law.
For consumers protected by EU law, where no different delivery period has been validly agreed, goods must generally be delivered without undue delay and no later than 30 days after conclusion of the contract. Where applicable law provides the consumer with rights to request delivery within an additional reasonable period, cancel the contract, or obtain reimbursement following non-delivery, those rights remain unaffected.
We may appoint third-party suppliers, fulfilment partners, freight companies, postal services, customs intermediaries, and couriers to process and deliver orders.
These third parties operate independently and may have their own operational procedures and delivery schedules.
While we cannot control every stage of third-party logistics operations, our use of third parties does not remove or limit our obligations to consumers where those obligations cannot legally be excluded.
If a parcel appears to be significantly delayed, lost, or damaged during transportation, please contact us so that we can investigate the matter with the relevant logistics provider.
Where tracking is available, tracking information will normally be provided after the order has been processed and dispatched.
International tracking information may not update continuously.
There may be periods during which tracking appears unchanged, particularly when:
A temporary absence of tracking updates does not necessarily mean that the shipment has been lost.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please review your shipping address carefully before completing checkout.
If you notice an error after placing an order, contact us as quickly as possible at support@operaonefzllc.shop.
We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
Additional costs resulting from an incorrect address, an unclaimed parcel, or an unsuccessful delivery caused by information supplied by the customer may, where permitted by applicable law, be charged to the customer.
Where mandatory consumer protection law applies, including applicable EU consumer law, the risk of loss of or damage to goods remains with us until the customer, or a third party designated by the customer other than the carrier, acquires physical possession of the goods.
An exception may apply where the customer independently commissions a carrier that was not offered by us, in which case the risk may transfer as provided by applicable law.
Nothing in these Terms reduces mandatory consumer protection concerning goods lost or damaged during transportation.
Where the EU statutory right of withdrawal applies, consumers generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason.
For purchases of goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.
Where a single order contains multiple goods delivered separately, the withdrawal period may begin from receipt of the final item where required by applicable law.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the applicable withdrawal period expires.
You can contact us at:
Certain products or circumstances may be excluded from the statutory right of withdrawal where permitted by applicable law.
Nothing in this section limits any longer return period that we may voluntarily offer through our Refund Policy.
After informing us that you are exercising an applicable statutory right of withdrawal, you must return the goods without undue delay and, where EU withdrawal rules apply, generally no later than 14 days after communicating your withdrawal.
Please contact our customer support before returning a product so that we can provide the appropriate return instructions and return address.
Do not automatically return products to the address printed on the original shipping parcel, as this may belong to a logistics provider or supplier and may not be the authorised return location.
Unless we have agreed to cover return shipping or applicable law requires us to do so, the customer may be responsible for the direct cost of returning goods, provided the customer was properly informed of this obligation before purchase.
Where a valid statutory right of withdrawal is exercised, we will refund payments as required by applicable law.
For consumers exercising the EU statutory right of withdrawal, reimbursement will generally be made without undue delay and no later than 14 days after we are informed of the decision to withdraw.
For sales of goods, where permitted by law, we may withhold reimbursement until:
whichever occurs first.
Unless otherwise agreed, refunds will generally be issued using the same payment method used for the original transaction.
Where required by applicable EU law, the original standard delivery cost will also be reimbursed. Any additional amount paid because the customer selected a more expensive delivery method than our least expensive standard delivery option does not have to be reimbursed where permitted by law.
Processing times imposed by banks, card issuers, or payment providers after we initiate a refund are outside our direct control.
The statutory right of withdrawal is separate from your rights concerning defective, damaged, incorrect, or non-conforming products.
If you receive a product that is damaged, defective, materially different from what was ordered, or otherwise not in conformity with the contract, please contact us at support@operaonefzllc.shop with your order information and reasonable evidence of the issue.
We will assess the matter and provide an appropriate remedy in accordance with applicable law.
Nothing in these Terms limits mandatory legal guarantees or remedies available to consumers.
Because products may be shipped internationally from China, orders may be subject to customs procedures or import processing in the destination country.
Any applicable taxes, duties, customs charges, or import fees will be handled in accordance with the information provided to you during the purchasing process and applicable law.
We will not impose undisclosed mandatory charges that the customer was not properly informed about before placing the order.
Customs processing may occasionally cause delivery delays that are outside our direct operational control.
If you wish to cancel an order before dispatch, contact us as quickly as possible at support@operaonefzllc.shop.
We will make reasonable efforts to process the cancellation.
However, because orders may be transmitted automatically to third-party fulfilment partners shortly after purchase, we cannot guarantee that an order can be intercepted once fulfilment has begun.
This does not affect any statutory cancellation or withdrawal rights that apply to the customer.
Unless otherwise indicated, content made available through the Site, including text, branding, graphics, logos, layout, and original images, is owned by or licensed to Opera One FZ-LLC and is protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, or create derivative works from protected Site content without prior authorisation, except where permitted by applicable law.
To the fullest extent permitted by applicable law, Opera One FZ-LLC will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Site or products purchased through it where such liability may lawfully be excluded.
We are not responsible for losses caused solely by circumstances outside our reasonable control where applicable law permits such exclusion.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
In particular, nothing in these Terms is intended to exclude or restrict mandatory consumer rights, statutory product conformity rights, or other protections that cannot legally be waived.
We will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by applicable law.
Such events may include natural disasters, severe weather, war, civil unrest, governmental actions, customs disruptions, transportation shutdowns, strikes, epidemics, pandemics, infrastructure failures, carrier disruptions, or other comparable events beyond our reasonable control.
This provision does not remove any mandatory rights that consumers may have under applicable law.
These Terms are governed by the laws of the United Arab Emirates, subject to applicable mandatory rules.
If you are a consumer residing in the European Union, European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protection legislation, nothing in these Terms deprives you of protections that cannot legally be excluded by choosing UAE law.
Any provision of these Terms that conflicts with mandatory consumer protection law applicable to you will apply only to the maximum extent permitted by that law.
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue to apply.
We may update these Terms periodically to reflect changes to our operations, services, legal requirements, or business practices.
The version applicable to an order will generally be the version made available when the order was placed, subject to mandatory law.
The current version and its last-updated date will be displayed on this page.
If you have questions about these Terms, your order, delivery, cancellation, return, or refund, please contact:
Opera One FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
License No.: 5037370
Registration No.: 0000004083470
Email: support@operaonefzllc.shop