Last updated: June 2026
At Opera One FZ-LLC (“Opera One”, “we”, “us”, or “our”), we want customers to understand clearly how returns, withdrawals, replacements, and refunds are handled.
This Refund & Return Policy applies to purchases made through operaonefzllc.shop.
Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law, including rights available to consumers within the European Union (“EU”) and European Economic Area (“EEA”).
If you are a consumer and the statutory EU right of withdrawal applies to your purchase, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.
For purchases of goods, the 14-day withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, physically receive the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
You may do this by contacting:
Please include your order number and a clear statement that you wish to withdraw from your purchase.
You do not need to provide a reason for exercising a statutory right of withdrawal.
During the withdrawal period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, compatibility, and functioning, in a way comparable to what would reasonably be permitted in a physical store.
Where possible, products should be returned with:
The absence of original packaging does not automatically remove a statutory right of withdrawal where such right applies.
However, where permitted by applicable law, you may be responsible for any diminished value of the goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics, and functioning.
Products that have been extensively used, damaged, altered, installed, modified, or handled beyond what is reasonably necessary may therefore be subject to an appropriate deduction from the refund where permitted by law.
This provision does not affect your rights if the product itself is defective, damaged, incorrect, or otherwise not in conformity with the contract.
Certain products may be excluded from the statutory right of withdrawal where applicable law expressly allows such an exception.
This may include, for example:
A product is not automatically excluded merely because it is discounted, on sale, clearance-priced, or electrical.
Where a statutory withdrawal exception applies to a particular product, we will provide the relevant information where required before purchase.
Your statutory rights concerning defective or non-conforming products remain unaffected.
Before sending a product back, please contact:
Include:
Where relevant, you may also provide the reason for the return, although no reason is required when exercising an applicable statutory right of withdrawal.
We will provide the appropriate return instructions and authorised return address.
Do not return products to the address printed on the shipping parcel unless we specifically instruct you to do so.
Because we use international suppliers, fulfilment partners, and logistics providers, the address shown on the original parcel may belong to a supplier, warehouse, or carrier and may not be the authorised return location.
Sending a product to an unauthorised address may significantly delay the processing of your return.
Where the EU statutory right of withdrawal applies, after informing us of your decision to withdraw, you must send the goods back without undue delay and generally no later than 14 days after notifying us of your withdrawal.
The deadline is normally met if you dispatch the goods before the 14-day return period expires.
Please retain your return receipt and tracking information until your return has been completed.
For returns made because you have changed your mind under an applicable statutory right of withdrawal, the direct cost of returning the goods is generally your responsibility, unless:
We strongly recommend using a tracked shipping service and retaining proof of shipment.
The return destination may differ depending on the product, supplier, fulfilment centre, and destination country.
Please contact us before returning the product so that we can provide the correct return instructions.
Nothing in this section requires you to pay return costs where applicable law requires Opera One to bear those costs.
If your product arrives:
please contact us as soon as reasonably possible at:
Please provide:
Providing photographs or videos can help us investigate and resolve the matter more quickly.
We recommend contacting us within 48 hours of discovering visible shipping damage so that we can investigate the issue promptly with the carrier.
However, failure to contact us within 48 hours does not remove any mandatory statutory rights you may have concerning defective or non-conforming goods.
The 14-day right of withdrawal is separate from your statutory rights relating to defective or non-conforming products.
Where applicable EU consumer law applies, consumers benefit from a minimum two-year legal guarantee of conformity for goods.
If a product is defective, does not function as reasonably expected, is materially different from its description, or otherwise does not conform to the sales contract, you may be entitled to remedies under applicable consumer law.
Depending on the circumstances and applicable law, these remedies may include:
Repairs or replacements required under the statutory legal guarantee must be provided without cost to the consumer where required by applicable law.
Nothing in this Policy restricts these statutory rights.
Where a product is confirmed to be defective, damaged, incorrect, or otherwise non-conforming and applicable law requires us to bear the associated costs, Opera One will cover the reasonable costs necessary to provide the applicable remedy.
You should not return a defective product at your own expense without first contacting us unless we instruct you otherwise.
Depending on the circumstances, we may:
Opera One operates an international e-commerce and fulfilment model.
Products may originally be shipped from suppliers or fulfilment centres located in China, and authorised return locations may vary depending on the relevant product and fulfilment arrangement.
Returns may therefore be processed through:
Always contact us before sending a return.
The correct return address will be provided as part of the return instructions.
Where you validly exercise an applicable EU statutory right of withdrawal, we will reimburse payments received from you as required by applicable law.
The reimbursement will generally be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.
For purchases of physical goods, where permitted by law, we may withhold reimbursement until:
whichever occurs first.
Where required by applicable EU consumer law following a valid statutory withdrawal, we will reimburse the cost of our least expensive standard delivery option offered for the order.
If you selected a more expensive shipping method, such as express or premium delivery, we are generally not required to reimburse the additional amount above the cost of our standard delivery method, where permitted by law.
Unless otherwise agreed or required by applicable law, approved refunds will be issued using the same payment method used for the original transaction.
We do not charge a separate fee for issuing a statutory refund.
Once we submit a refund to your original payment method, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
These external banking processing times are outside our direct control.
When a return is received, we may inspect the product where reasonably necessary to:
For ordinary voluntary returns outside statutory requirements, processing may take several business days after receipt.
Where statutory consumer law imposes a specific reimbursement deadline, that statutory deadline will take precedence over any general processing estimate contained in this Policy.
We do not guarantee direct exchanges for every product.
If you ordered the wrong product, specification, size, model, or compatible part, the simplest solution may be to return the eligible product and place a new order for the correct item.
Please contact:
Our support team can assist you with identifying the appropriate product where possible.
Any recommendation regarding compatibility is subject to the information you provide concerning your vehicle, model, year, engine, trim, or other relevant specifications.
Where products are vehicle-specific, customers should verify compatibility before installation.
We recommend checking:
If you are uncertain about compatibility, please contact us before installation.
Installing, modifying, painting, cutting, programming, permanently mounting, or otherwise materially altering a product may affect its resale value and may affect the amount refundable for a change-of-mind return where permitted by applicable law.
This does not remove statutory rights where the product itself is defective or where incorrect compatibility information provided by us caused the issue.
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:
Because orders may be automatically transmitted to third-party suppliers or fulfilment partners shortly after being placed, we cannot guarantee that we will be able to intercept an order once fulfilment has begun.
If cancellation before dispatch is possible, we will process it accordingly.
If the order has already been dispatched, any applicable statutory withdrawal rights remain unaffected.
If a delivery is refused, not collected, or returned to sender for reasons attributable to the customer, please contact us.
Any refund or additional shipping charges will be determined according to the circumstances and applicable law.
We will not impose deductions that are prohibited by mandatory consumer protection law.
If we have confirmed that a refund has been issued but you have not yet received it, please first check:
You may also contact your bank, card issuer, or payment provider, as processing times can vary.
If the refund still does not appear after the processing period communicated by your payment provider, contact:
Please include your order number so that we can investigate.
We reserve the right to investigate suspected fraudulent or abusive return and refund requests, including:
Where reasonably necessary, we may request additional information to investigate a claim.
Nothing in this section allows us to refuse a valid statutory consumer right merely because a customer has requested a return, refund, repair, or replacement.
This Refund & Return Policy should be read together with our:
If there is a conflict between this Policy and a mandatory consumer right under applicable law, the mandatory legal requirement will prevail.
For returns, withdrawals, damaged products, defective products, refunds, or other questions, contact:
Opera One FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
License No.: 5037370
Registration No.: 0000004083470
Email: support@operaonefzllc.shop
When contacting us regarding an order, please include your order number to help us process your request efficiently.