Privacy Policy — Opera One

Opera One FZ-LLC ("Opera One", "we", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information in compliance with the EU General Data Protection Regulation (GDPR) and applicable UAE data protection laws.

1. Data controller

Opera One FZ-LLC, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ RK, United Arab Emirates. Email: operaonefzllc@gmail.com.

2. Data we collect

Identification and contact data: name, email address, phone number, shipping and billing addresses.
Order and transaction data: items purchased, payment method (we do not store full card numbers), order history.
Account data: login credentials (hashed), preferences and wishlists.
Technical data: IP address, browser type, device information, cookies and similar technologies.
Marketing data: communication preferences and feedback.

3. How we use your data

To process orders, payments and deliveries.
To provide customer support and after-sales service.
To improve our website, products and services.
To send transactional emails and, with your consent, marketing communications.
To comply with legal and tax obligations.

4. Legal basis for processing

We process your personal data on the basis of contract performance, legitimate interest, legal obligation or your consent, as applicable.

5. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy.

6. Data sharing

We share data only with trusted processors required for service delivery — including payment processors, shipping carriers, hosting providers and analytics tools — all bound by appropriate data protection agreements.

7. International data transfers

Personal data may be transferred to and processed outside the EEA or the UAE. We rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.

8. Your rights (GDPR)

Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure ("right to be forgotten").
Right to restriction of processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at operaonefzllc@gmail.com.

9. Data retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

10. Security

We implement industry-standard technical and organizational measures to protect personal data against unauthorized access, alteration or destruction.

11. Contact

For privacy inquiries, contact us at operaonefzllc@gmail.com or +971 54 258 2408.